If there is anything I like to see when I enter a website of a specific broker, it is a sentence “founded by Forex veterans.” Why? Well, my expectations always rise a little bit after reading that.
This broker offers personalized 1-on-1 coaching, industry-leading market data alongside the innovative trading tools, so clients have all the necessary information. All of this is great, but I will be honest, if I don’t see more offers, I will be disappointed.
The main goal of Arrowteks is to build a long-term relationship with clients by offering trust, transparent trading, and quality support services. That’s great, but for now, all of those things are just empty promises. So, let’s see if this broker plans to fulfill them.
We can start our Arrowteks review with account types. I expect to see a good selection with excellent trading conditions. As a registered client, you can choose between four accounts. The Silver Account is the first one and the minimum deposit you need to make is 250 EUR. You will have a selection of more than 200 tradable assets, the leverage that is up to 1:100, and market reviews.
Gold Account is the next one on the list. If you go with this one, the minimum amount you have to deposit is 10,000 EUR. But this time you will get a dedicated senior account manager, risk management planning, leverage up to 1:200, bonus funds, gold spreads, financial planning, special venture promotions, and monthly webinars. This offer is not bad at all, so I can only imagine what are the things you can get within the Platinum and VIP Account.
So, with Platinum, you need to deposit at least 50,000 EUR. Of course, you will get all those things as in the Gold Account, but as an addition, there are trading signals, weekly webinars, private analyst sessions, and leverage up to 1:300.
As the last option, there is an Invitation-Only Account, named VIP. I cannot tell you the minimum that is required for the deposit, but I can tell you that you get a prioritized withdrawal process (Level 1), complete access to webinars, access to lucrative VIP events, and the leverage up to 1:400.
What I can say right now is that I am not disappointed at all. In fact, I am pleasantly surprised by the offer and trading conditions and I cannot wait to see what else we can get.
Quality of service
There are many things we can discuss when it comes to the quality of service, but I will try to limit myself to the most essential things. The first one would be a website, of course. Visually, it is very appealing and responsive. But the most important thing of all is optimisation. You can use it one every device and this is extremely important since this broker provides a web-based platform.
While I am mentioning platforms, let me say one thing — it looks excellent. Although this is the first time I was using it, I didn’t need assistance. You can log in to your account and trade and the only thing you need is an Internet connection.
Within the platform, you can instantly open anything and switch between assets. The selection is good, and you can choose Forex, Commodities, Crypto, Stocks, and Indices. You can also change the preview and set trending assets, daily changes, or simply list everything by the name.
The last part I want to mention in this Arrowteks review when it comes to the quality of service is education. If there are no eBooks or any kind of learning materials, the service is not completed. This broker offers an education center and within that section, you can find different eBooks, Glossary, Frequently Asked Questions, and Asset Index. Let me tell you something, I spend a lot of time reading those eBooks and I haven’t even realised that. They are written so interestingly, you will want to read more and more. So, if you want to upgrade your skills, I can recommend you Arrowteks.
Speed of response
Responsive customer support is mandatory when it comes to Forex brokers and Arrowteks apparently knows that. I expected to see great assistance since founders are experienced Forex traders who know what great service includes.
That said, there are different contact methods on the website. You can use fill-in, send an email or a message on Live Chat, or simply call them on the phone. If you chose to use the contact form, there are different sectors where you can address the message. Customer Support Service, Trading Platform Assistance, General Feedback, and Complaint.
That speeds up the whole process a lot since the message automatically goes to the right department. This way agents will be able to reply fast, without any unnecessary delays. Another option is to send an email. What I like the most is the fact that there are two different emails, one for compliance and the other for support and again, you can send your question directly to the right department.
Phone numbers are different depending on the country. One is Australia and the other for the United Kingdom and the working hours are Monday to Friday 04:00 – 15:00 GMT.
Lastly, there is a Live Chat option. To make sure this broker really provides responsive service, I tested out this method and sent some questions. The customer representative replied within a couple of minutes and provided me with an answer.
When it comes to speed of response, this broker exceeded my expectations. Customer representatives are fast and most importantly well-educated. They know how to provide an answer in a very polite way, and I appreciate that.
Transaction speed mainly depends on the account type you chose. VIP Account has prioritized withdrawal process Level 1, Platinum Account has Level 2 and the Gold Account has Level 3. This means that you will wait for the longest with the Silver Account (from seven to ten business days).
Keep in mind that before any withdrawal, you have to go through the Identity Verification Process and if you want to make things faster, prepare all documents in advance. When you go to the Withdrawal and Refund Policy, you can find the list of documents you need to provide. So, scan that and send an email and the whole process will be much faster.
At Arrowteks you won’t find any hidden fees. Everything is transparent and written in the policy on the website. So, there is no need to worry about that. This broker charges some fees, so keep in mind that.
Of course, you need to pay a withdrawal fee, but that is just one percent, which is not a lot (the minimum is 30 USD/GBP/EUR). Aside from that, there is a Dormant Account Fee in the amount of 99 US/GBP/EUR. This fee is only charged if you do not use your account in a period of 30 days. If you make transactions regularly, you won’t pay for it.
Regulation is often discussed. Some people think you should only trade with brokers that have a license, while others forget about it completely. Personally, I am somewhere in between.
In my opinion, regulation is not obligatory if the broker has to offer excellent things. I don’t mind trading with an unregulated broker if I can count on a responsive platform and constant support. Also, I won’t choose a broker if the only thing it offers is a license. So, before you eliminate someone just because they do not have a license, think twice.
For example, Arrowteks are not regulated and I would still choose it. Funds are safe, you can educate constantly and trade with a peace of mind.
Variety of payment methods
In this Arrowteks review, we went together through every segment of this broker, and as the last part, there are payment methods. So, let’s see how you can make deposits and withdraw your funds.
This broker offers three different methods. The first one is Credit Card and you are not obliged to use just one card. Instead, you can deposit from two or more cards to one trading account. But, since this requires some safety measurements, Arrowteks will transfer the exact amount to each card once you make a withdrawal request. Every additional profit will go directly to your account with Wire Transfer. You can also use Bank Wire and Bitcoin, just keep in mind that the method you choose for deposit needs to be the one for withdrawals.
Going into this Arrowteks review, i didn’t have many expectations. There have been many new brokerages in the past year or so, but most of them failed to satisfy any of my needs. Until I tried what Arrowteks had to offer I genuinely believed that it is impossible for a newly established broker to have such a complete offer. Quality of service is noticeable in many areas starting from the platform to the educational tools. In fact, there is very little to complain about, almost as if we were dealing with a brokerage with a strong pedigree. If I was to nit-pick, I could complain that the only supported language is English, but after speaking with their representative, I was assured that multi-lingual support is coming soon to Arrowteks. With this in mind, the possibilities seem to only be limited by client levels of skill and imagination.
As you can see, this broker offers some excellent conditions. It is certain that you will be treated with respect and the fund you deposit will be safe. So, if you ask me, Arrowteks is a good place to open an account and start trading.